Last updated: 24 July 2025
1. Who we are
Professional Picture Hanging (“we”, “our”, “us”) provides picture and art hanging services across London and the UK. We are the “data controller” for the personal data we process.
Website: https://professionalpicturehanging.co.uk
Email: info@professionalpicturehanging.co.uk
Telephone: 0752 3464 019
2. The data we collect
We collect and process:
Contact details you provide (e.g. name, email, phone, postcode) when you contact us via email or through our website’s enquiry form.
Project details (e.g. number and sizes of artworks, type of walls) necessary to quote and deliver our services.
Website usage data collected via cookies and analytics—see Section 4.
We never sell or trade your personal data.
3. How we use your data
We use your information to:
Respond to your enquiries and provide quotes.
Arrange, manage and deliver our services.
Improve our website experience via analytics.
Comply with any applicable legal obligations.
4. Cookies and Google Analytics
We use Google Analytics (GA4) to better understand our visitors’ interactions with the website. Google Analytics collects anonymised data, such as pages visited, general location, browser type, and device information. GA4 does not store your exact IP address.
You can refuse or disable cookies through your browser settings or our website’s cookie banner. You can also install Google’s opt-out browser add-on.
5. Lawful basis for processing
We process your data based on:
Contract: To provide the requested quote or service.
Legitimate Interests: To manage our business efficiently, provided your rights and interests do not override these interests.
Consent: Where required, for example with analytics cookies. You can withdraw this consent at any time.
Legal Obligation: Where required by law (e.g., accounting purposes).
6. Sharing your data
We may share data with:
Service providers who help operate our website or provide analytics.
Professional advisers (e.g., accountants, insurers).
Regulatory or government authorities when legally required.
We only share data where necessary and with safeguards in place.
7. International data transfers
Some services we use (e.g., Google Analytics) may involve transferring data outside the UK or EEA. We use appropriate safeguards, such as Standard Contractual Clauses, to ensure your data remains protected.
8. Data retention
We retain your data only as long as necessary for the purposes described, or as required by law. Google Analytics data is retained for a limited period (usually 14–26 months), after which it is anonymised or deleted.
9. Your rights
Under the UK GDPR, you have the right to:
Request access to your personal data.
Correct any inaccurate personal data.
Request deletion of your personal data.
Object to processing based on legitimate interests.
Restrict processing in certain circumstances.
Request transfer of your data.
Withdraw consent where applicable.
Lodge a complaint with the Information Commissioner’s Office (ICO).
10. Exercising your rights
To exercise your rights, contact us via email at info@professionalpicturehanging.co.uk. We aim to respond within one month.
11. Changes to this policy
We may occasionally update this Privacy Policy. Any updates will appear on this page, with the “Last updated” date clearly indicated.
12. Contact us
If you have any questions or concerns about your privacy or this policy, please contact us:
Email: info@professionalpicturehanging.co.uk
Telephone: 0752 3464 019
If you remain unsatisfied, you may contact the ICO directly at www.ico.org.uk.